Customer Experience Executive
Role: Customer Experience Executive
The Lounge family is growing! We are looking for a Customer Experience Executive to join our team in offering a personal and professional service for customers around the world.
Whether you have some prior experience or are looking to venture down a new path, we want somebody who is highly motivated, that has the passion to offer our customers an above and beyond approach to customer experience.
We are seeking the perfect candidate with the enthusiasm and skill to fit right into our culture - to make a difference to real moments and real people, every day.
As the team grows, you’ll have the opportunity to grow too! Working alongside our Customer Experience Team, not only will you be able to develop your skills within this role, but we want you to bring your own thinking and ideas to drive the team’s development.
What you will do at Lounge:
- Manage incoming customer emails via our online platform
- Co-ordinate returns and exchanges, liaising with customers to ensure they are happy with the service and the process is easy and quick
- Simple monetary responsibilities for returns and exchange management
- Look after and offer a personal and professional customer service to any incoming queries around sizing, stock, brand, etc.
- Additional admin to meet any requirements of the business on a day to day basis
We would love it if you:
- Are passionate about customer experience, with a desire to learn, grow and succeed.
- Have experience in fashion.
- Have a fine eye for detail and are great multitasker.
- Are extremely confident with technology and are computer literate.
- Are extremely confident in writing professional communications with good grammar and on brand terminology for Lounge.
- Have knowledge around consumer behaviour.
- Are passionate about fashion!
Are you already a lounger?
- Dog lover: Our Head of Staff Happiness is a Cavapoo, she likes cuddles at least once a day from every lounger.
- The ability to make comfort stylish: We all like to rock that famous Lounge comfort every day.
- Real obsession: Everyone at Lounge is driven by an all-consuming passion to create inspiring and daring Lounge moments every day.
- The best brews: A strong brew and a biscuit make for the perfect thinking time. Would you pass the tea test?