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Must Know

FAQs | National Underwear Day Sale

Aug 04, 2020 · 5 min read

So, if you were here with us yesterday, you know the lowdown and can skip the next few lines to get straight into the good stuff. (We know you’re probably even more excited than we are!)

If you’re new here, and wondering what on earth is going on, just saw the word SALE, and want to know it all - right now! - well, let us fill you in…

We’re coming at you with a SURPRISE SALE!

And it’s quite literally, oh so nearly here (going live tomorrow, 5th August 2020 at midday BST to be exact).

Why are we doing a surprise sale!?

Because it’s one of our favourite days of the year tomorrow - National Underwear Day! 

And well, we just felt like celebrating with you. 

We felt like you girls deserved some happiness filled with comfort and undies...

It’s really just that simple.

And so before the sale comes and goes before we can say ‘site wide discounts’... we thought we’d hit you with all of the possible questions and queries that might be running through your heads, to keep you calm and get you prepped.

So, let’s get right down to it...


How long does the sale last?

24 hours!

& we truly mean 24 hours only!

We’re going live with the sale on 5th August 2020 at midday BST (that’s UK time) - and the sale will come to an official end the following day, 6th August 2020 at midday BST.

What are the discounts going to be?

So first bit of juicy information… we can officially confirm that this is a site-wide sale!

That means every single beauty you love, yep… it’s in the sale!

With up to 40% off some of your favourite collections, and even more off the Outlet beauties that we’ll soon be saying goodbye to…

Well now, that really is tempting, isn’t it!

Will the discounts change during the sale?

Absolutely not.

What you see at the beginning of the sale is what you get all 24 hours long. So we definitely don't recommend hanging around!

Are there any sale surprises I should be aware of?

Being completely honest, we like to keep things fair and are very aware that the demand from our incredible Female Family can be pretty immense… 

So with this being a 24 hour sale, from midday on 5th August what you see is what you get… and frankly, what you see won’t stay around for long.

The only surprise you might experience is something going out of stock that you already had in your basket. If this happens, we’re so-so sorry that you missed out on a style or shade you loved, but we hope so much that you can find an alternative before the sale is over! Perhaps not the surprise you’re looking for, but something to keep in mind when shopping the sale.

Can I have my order gift wrapped during the sale?

Sadly not.

For the 24 hours of the sale our gift wrapping service will be turned off. We take a huge amount of care and put a lot of love into all of our gift wraps, and unfortunately due to demand we do have to make a decision to turn it off during busy periods. We appreciate your understanding and hope this doesn’t cause any disappointment.

Can I return something that I buy in the sale?

Yes, absolutely.

We have a 60 day returns policy and just ask you to send any unwanted items back to us in the beautiful condition that we sent them to you.

You can find our full Returns Policy here >

How quickly will my order be shipped?

Judging the demand for the sale is pretty difficult, as you guys constantly surprise us (and we LOVE you for it!)… but what we will say is we’re prepped and ready to cope with whatever our girls throw at us and will be working hard to despatch all orders as quickly as we can.

Orders will be dispatched in chronological order and as soon as your order is dispatched, we will pop you a shipping confirmation via email - with the email address provided when you checked out (so please be sure to avoid any typos whilst you’re in a hurry to complete your order!)

Can I be refunded the difference in price now the items are discounted? I didn’t realise there would be a sale…

Unfortunately if you have placed an order before the sale, we’re unable to backdate or refund values associated with the discounted price.

We appreciate your understanding.

Are discount codes still valid during the sale?

During our sales, please note that discount codes will not be valid. You can use your code once the sale has ended.

I made a mistake, can I cancel or amend my order?

We’re so sorry, but we can’t cancel or amend the order once it has been placed during our sale.

We ask that you please check, double check (and triple check!) all the details of your order before you complete it, as if there are any incorrect details this may cause some complications that can’t be fixed until you receive your parcel and send it back to us.

Got more questions that need answering?

Further FAQs may be answered in our Help Hub, by clicking here...

Or if this doesn't quite cut it and you are desperate for the answer before the sale begins, feel free to drop our Lounge Experts a note and they’ll get back to you as soon as possible.


Psst… if you can see Chat in the bottom right corner of your screen, that means they’re available to chat right now...

We hope that answers all your questions, and now all you’ve got left to do is get majorly excited and start planning exactly what you’re going to bag in the sale…

*Oh, and if you haven’t already - head here before you go, and get yourself signed up for a reminder in your inbox as soon as the sale has started! We’re nice like that!

Happy Sale Shopping Loungers!

See you very soon - 5th August at midday BST to be exact.



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