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SHIPPING

We have a number of delivery options for you to choose from, depending on where you are in the world and how you wish your parcel to be delivered.

Please see the below chart for shipping rates and estimated delivery times:

Location Service Delivery Time Cost Spend £100 +
United Kingdom Economy 2-3 working days £3 FREE
Express next working day £5 £2
Europe Economy 5-7 working days £7 FREE
Express 1-2 working days £12 £5
United States Economy 5-14 working days £8 FREE
Express 1-2 working days £13 £5
Australia, Canada & Rest of World Economy 5-14 working days £8 FREE *
Express 2-4 working days £18 £10 *

Please note, shipping may take longer to arrive during busy periods, or in some circumstances courier delays may occur.

Orders must be placed before 3pm GMT Mon-Fri to be processed on the same day. 

We would not advise placing Express shipments over Bank Holidays if it is vital that the order is delivered within given delivery times above, as couriers may experience delays during this time.

* Standard shipping for orders placed in Europe and Rest of World is not available for all countries, so in this case there will only be an Express service offered at the checkout cart.

* Free Shipping and discounted Express Shipping is not available in all countries.

Please keep in mind that shipping times may be delayed during Black Friday Weekend due to a busy period of processing.

FAQs

WHAT WILL MY ORDER LOOK LIKE?

You will fall in love with your Lounge delivery the moment it arrives in our Lounge branded delivery bag. Our sets arrive in pretty frosted packaging, then sealed in our stylish black Lounge bags.

Choose gift wrapping for an extra feminine touch. Our gift wrap offers beautiful soft layers of white Lounge printed tissue paper and sticker, wrapped into our statement branded box and Lounge ribbon.

WILL MY ORDER BE TRACKED?

Yes, all orders made with Lounge will be fully tracked via the relevant courier chosen at the checkout cart. The tracking number will be emailed to you inside your shipping confirmation email, so that you can keep an eye on your parcels journey whilst it's on it's way to you. Please ensure you check your junk mailbox incase your shipping confirmation email lands in there.

WILL I HAVE TO PAY ADDITIONAL TAXES OR DUTIES ON MY ORDER?

All orders from Lounge are shipped from the United Kingdom. You will be liable for all import duties, customs and taxes applicable to your order.

Please be aware that Lounge does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by Lounge, please contact your local customs office to find out more information if you are unsure of the charges.

CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING MY ORDER?

After placing your Lounge order through the website, for your own security unfortunately our team will be unable to change the address on your behalf. In this circumstance, you will be asked to contact the courier with the tracking number provided to rearrange your delivery address directly with them.

WHAT DO I DO IF THERE IS NOBODY HOME TO RECEIVE THE DELIVERY?

In the circumstance that there is nobody at home to receive your delivery, the courier may leave your order in a safe place - this will be advised on a delivery note posted through your door by the courier.

If they find that there is no suitable safe place for your delivery to be left, the courier will leave a card instructing you on the options of how to arrange for your goods to be redelivered. 

In some rare circumstances you may experience that your parcel hasn’t arrived and there is no card posted through the door. If this is the case, please contact the courier as soon as possible with your tracking number to rearrange delivery at your earliest convenience.

Please note, It is important that this is done as soon as possible after the suggested delivery time has passed, to ensure the courier doesn't abandon your delivery.

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